Controlled user access
Team members see and act on the conversations their role requires.
Base by Exodus · Business hub
Run your business from one base
Base brings customers, bookings, catalog, payments and your team into one console. Four apps run on it, from Chat and Social to Desk and Knowledge, and Ask Base works across all of them.
- Telegram
- LINE
- Web chat
Apps in Base
Four apps on one base
Each app does one job well. They all read and write the same customers, bookings and payments, so nothing is typed twice.
ChatOne inbox for WhatsApp, Telegram, LINE and web chatExplore Chat
DeskVoice calls and customer serviceExplore Desk
KnowledgeAnswers from your company’s knowledgeExplore Knowledge
SocialPosts, pictures, video and campaignsExplore Social
The base under every app- Customers
- Bookings
- Catalog
- Payments
- Ask Base
Inside Base
The apps built into Base
Chat
- WhatsApp, Telegram, LINE and web chat in one inbox
- Team inboxes and chat rooms
- AI agents that reply, assign and hand over
- Broadcasts and follow-ups
- Automated replies and routing on your rules
Social
- AI pictures and video
- Drafts and scheduled posts
- Nothing posts without your OK
- Your brand’s social accounts in one place
Customers & bookings
- Customers and leads
- Bookings and staff calendars
- Catalog: products, services, packages
- Payments and reports
Ask Base
- Ask about customers, bookings and sales
- Remembers your brand’s standing rules
- Makes pictures and video with Social
- Asks before anything is sent
What is Base?
Base is the business hub of the Exodus ecosystem. It keeps customers, bookings, catalog, payments and staff in one place, and runs four apps on top of them: Chat, Desk, Knowledge and Social. Every conversation, answer and campaign starts from the same customer record.
Without one base
The same customer lives in several tools, and teams spend their time on:
- Manual replies
- Manual routing
- Repeated follow-ups
- Copying data between systems
- Internal coordination
- Human intervention for routine tasks
With Base
Every app works from the same customer record:
- Chat replies on your rules and hands hard cases to a person
- Each conversation goes to the right team inbox
- Follow-ups and broadcasts go out on schedule
- One customer record, shared by every app
- Notes, bookings and history sit on the record
- Ask Base handles routine asks and checks with you first
Launch offer
Subscribe now, get USD 10 in credits
The credits are added when you subscribe to Base.
Security, reliability & governance
Security & reliability
Reliable message processing
Workflows are designed so messages are handled, queued or escalated — not silently dropped.
Conversation history
Context stays with the conversation, so a human taking over does not start from zero.
Data handling
What is collected, stored and passed to other systems is defined during implementation.
Workflow monitoring
Automated workflows can be reviewed and adjusted as volumes and needs change.
Human escalation
Escalation paths are part of every workflow design, not an afterthought.
FAQ
Base FAQs
What is Base?
Base is the business hub from Exodus. Your customers, bookings, catalog and payments sit in one place, and four apps run on top: Chat, Desk, Knowledge and Social. Ask Base, the built-in assistant, works across all of them.
What is Chat?
Chat is the messaging app in Base: one team inbox for WhatsApp, Telegram, LINE and web chat. More about Chat.
Is Base a chatbot?
No. Base runs your customers, bookings, catalog and payments. Its Chat app replies, routes and hands over to your team.
How do I start?
Sign up for Base, or request a demo and we will walk you through it.
How is Chat different from Desk?
Chat is your team inbox for messaging apps and web chat. Desk is for customer service and calls. Both pass hard cases to a person, and both work from the same customer records in Base.
Base by Exodus
Run every customer from one base
Four apps on the same customer record, with Ask Base across them.