Explore ExodusAI and Automation for Hospitality
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Industries · Hospitality

AI and Automation for Hospitality

Hospitality teams answer the same guest questions around the clock — availability, amenities, directions, special requests — while managing events, groups and property marketing. Exodus Markets applies AI to handle routine guest communication and staff knowledge, keeping the human touch where guests value it most.

Talk to Exodus MarketsExplore the A.C.T. Programme

Workflows we focus on

Specific hospitality workflows — not generic AI

Example workflow

How it flows

  1. Guest message
  2. Understand request
  3. Answer from approved information
  4. Hand over special requests
  5. Confirm & follow up

Illustrative. Workflows and integrations are defined for each deployment.

Governance

Oversight built for hospitality

Track record

Our earlier digital work in hospitality

Websites, brand and campaign work from our digital agency years.

Exodus Markets has worked with hospitality brands including IHG, Marriott and Potato Head.

FAQ

Hospitality FAQs

Will guests know they are talking to AI?

Transparency is designed into each deployment, and guests can reach a person when they need one.

Can AI handle requests in multiple properties?

Workflows can be configured with property-specific information and routing, so each request reaches the right team.

Can AI answer guest questions after hours?

Yes. After-hours workflows give guests an immediate first response from approved property information, capture their requests and hand special requests to the team with the conversation attached.

Which Exodus products are used in hospitality?

Knowledge for staff SOP knowledge; Chat for guest messaging and event & group enquiries; Desk for reservation & pre-arrival enquiries and after-hours guest requests; Social for property campaigns.

Related

Put AI to work in your hospitality operation

Tell us which workflow is under the most pressure.

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